Shell Customer Service Officer Jobs Vacancy- LPG
- February 17th, 2008
- Posted in New 2008 Jobs, Philippines Jobs, Senior Executive
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Home » Shell Customer Service Officer Jobs Vacancy- LPG
Pilipinas Shell Petroleum Corporation
Customer Service Officer - LPG Job ID: A13642
Location: National Capital Reg, Philippines
Shell’s partnership with the Filipino people dates back to 1914 when Shell established its corporate presence and organized its first trading office. Today, Pilipinas Shell Petroleum Corporation serves customers in almost every field of transport, commerce and industry with the wide range of high quality fuels, lubricants, liquefied petroleum gas, aviation fuel, bitumen and other specialty products it produces.
With its nationwide supply and distribution network, Shell is able to move people, service and goods.
Responsibilities:
* Receive and resolve customer requests for information or assistance, primarily via telephone, but also via other media, such as fax and mail. Customer calls cover a wide range of multi-skill topics including taking orders, credit and account queries, complaints, product technical queries, general customer queries and requests about product and services;
* Identify customer needs and be able to meet them;
* Recognize opportunities by using available information to enhance the value of Shell’s relationship with the customer;
* Actively use available systems (e.g. GBS, SUN) optimally and keep customer contacts up to date and/or actively ensure accuracy where others perform these tasks;
* Provide backup within the Customer Service Center when required.
Requirements:
* Must have sense of urgency and sense of reality to understand the cost/benefits of ideal changes to services/service deliverables;
* Above-average to high level of analytical thinking skills and be able to have a broad understanding of existing structures within Shell & their interdependencies;
* Prepared & capable of handling conflict with internal and external customers;
* Energetic, with a will to get to the bottom of things, and get behind the numbers. Must be comfortable with details;
* Experience in Customer Service operations for at least two years;
* Able to determine the root cause as well as the symptoms of an issue;
* Problem Management (capacity to quickly identify problems and to coordinate action to sort them);
* Deliver results, sense of achievement (balance between satisfying customer demand and cost to deliver).
Application Deadline: Tuesday, March 11, 2008
Number of Vacancies: 2
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.
Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.
The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.
‘Shell is an Equal Opportunity Employer’.
apply from http://www.shell.com/careers
[tags]shell philippines vacancy, shell customer service jobs, National Capital Reg jobs[/tags]
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Attn : HR Department
APPLICATION FOR THE POST OF EXECUTIVE SECRETARY CUM P.A.
I wish to introduce myself as a prospective candidate with excellent communications skills (English & Tagalog), organizational experience, leadership background, pleasing personality and apt aggressiveness. I believe that my enclosed resume will demonstrate that I have the characteristics and experience you are seeking.
CORE COMPETENCIES:
 An Ability to Grasp, Learn and Succeed.
 A Constant Desire to Upgrade my Professional and Interpersonal Skills.
 A Healthy Appetite for Risk and Challenge.
 A Strong Analytical Mindset.
 A Need to Succeed.
I would welcome the opportunity to discuss these and other qualifications with you. If you are interested, please contact me on my mobile # (+63 921 6530980) anytime, or feel free to leave a message (lorenalinao@yahoo.com). I am looking forward to meet you to discuss the ways my skills may best serve your esteemed organization.
LORENA M. LINAO
I am very much interestes to work for your company.
I am dedicated to work that will benefit the company