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Location: Manila
Designation: 35 Customer Service Representatives
4 TEAM LEADERS
1 TEAM MANAGER
2 VOICE COACHES
2 QUALITY COACHES
Eligibility For Position:
- 90% Attendance (Not Including Planned Leaves) From The Date Hire.
- Experience In Customer Service With Up-Selling Process Is An Advantage
- Agents From All Process May Apply
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Workforce Analyst
- Provides scheduling support (determines the schedules required to meet service level goals, including but not limited to the scheduling of special events), intraday management, reporting and forecasting support to the Workforce Optimization Manager.
- Provide call volume forecasts and staffing requirements to Operations Management teams.
- Provide call pattern reports and analysis to Operations Management.
- Maintain an easily accessible historical database of call volumes, call patterns and other data as business dictates
- Maintains the workforce management computer system.
- Monitor intraday call volume and respond to unexpected changes in the call volume by adjusting resources to meet business needs.
- Maintain and analyze reports related to call volume, handle times and off phone activity for multiple queues to project Call Volumes, Average Handle Times and other off phone activities
- Maintain and analyze call center trends including call volumes, call patterns, staff productivity, and attrition rates to ensure service needs are met.
- Create, review and revise schedules for each queue to achieve service level goals and maintain equal occupancy between queues while still keeping them manageable.
- Provide reports on a daily/weekly/monthly basis to ensure call center leadership has the information necessary to make the appropriate business decisions around staffing, training, agent performance, etc.
REQUIREMENTS
- Candidate must possess at least a Bachelor’s/College Degree in any field.
- Required skill(s): Workforce Scheduling, Excel.
- Preferred skill(s): Handling workforce management software.
– At least 2 year(s) of working experience in the related field is required for this position.
- Applicants must be willing to work in Quezon City.
- Applicants should be Filipino citizens or hold relevant residence status.
- Preferably 1-4 Yrs Experienced Employees.
- Full-Time positions available.
ACCOUNT EXECUTIVE – MANILA
REQUIREMENTS:
- Candidate must possess at least a Bachelor’s/College Degree in Business Studies/Administration/Management/ Sales and Marketing or equivalent.
- Preferably 1-4 years experienced employees specializing in Sales-Corporate/Wholesale/Trading/Merchandising or equivalent
- Must have the passion and enthusiasm to pursue a career in sales
- Male or Female not more than 30 years old
- Aggressive and results oriented
Competitive compensation, high commission and a rewarding professional career await successful candidates.
TELUS International Philippines, formerly known as Ambergris Solutions, is a pioneer in the global contact center outsourcing industry. Our agents talk the talk every single day – on behalf of some of the world’s most sophisticated clients, delivering extraordinary customer service at extraordinary value.
TELUSâ„¢ contact centres provide a full range of cost-effective, high quality solutions for customer care, sales, technical support, market research and back-end work. Clients include companies in the utilities, high-tech, travel, hospitality, telecommunications and financial services industries.
Recruitment Marketing and Channel Officer
RESPONSIBILITIES:
- Participates in the development of the Team’s short-term and long-term strategy plans.
- Ideal candidate will be responsible for talent acquisition and coordination of upcoming projects.
- Builds rapport with internal and external parties.
- Maintains professionalism and business ethics in carrying out sourcing and networking activities. Methods should always be in line with the Company’s brand and image.
- Researches, recommends and plans for promotional opportunities. Ensures all recruitment marketing materials and presentations are in order.
- Attends meetings, conferences, exhibits and events relevant to the industry, and for networking.
REQUIREMENTS:
- Candidate must possess at least a Bachelor’s/College Degree in Marketing, Mass Communications, Advertising/Media or equivalent.
- Minimum 4 years working experience is required for this position; 2 years should be supervisory/officer level.
- At least 2 years relevant experience in PR or Events Management.
- Must be excellent in interpersonal, verbal and written communications.
- Excellent background in budgeting, public relations and production of events.
- Strong background in events planning.
- Must be aggressive, hardworking, trustworthy, dynamic, creative and results-oriented person.
- Must have the ability to influence and lead his subordinates effectively.
- Must be flexible and mature disposition, good decision making skills.
- Must have excellent interpersonal and verbal and written communication skills.
- Knowledge of the BPO/Contact Center is preferred.
From its simple beginnings, SM is now a giant Group of Companies committed to the highest level of talent, service and expertise in the Retail, Merchandising and Shopping Center business. From a shoe store, SM ventured to other areas, focusing on complimentary business and creating a synergistic structure that will strengthen the different companies in various fields. SM has been named one of Asia’s Most Admired Companies in surveys undertaken by the prestigious Asian Business Review. It has been honoured as the Best Philippine Company for Strategy and Management by Asia Money as well as the Best Managed Company in the Philippines by the UK-based Euro Money Magazine.
SM Supermalls is the largest chain of shopping malls in the Philippines, and is the acknowledged trendsetter and innovator in the shopping center, leisure and entertainment scene in the country. Currently, SM Supermalls, has 29 malls located in strategic locations all over the country. In addition to the newly opened SM City Bacolod, 2 new malls will be opened this year: SM Taytay (October 2007) and SM Muntinlupa (November 2007). In 2008, there will be 5 more new malls: SM Marikina, SM Baliuag (Bulacan), SM Rosales (Pangasinan), SM Nagtahan (Manila) and SM Vito Cruz (Manila). Concomitant with our expansion and growth, is our need for dynamic and competitive professionals to take on the responsibility of running our malls, cinemas, bowling centers, ice skating rinks, food court, amusement centers, trade halls, convention center, IMAX, and Science Discovery Center.
We provide “ENDLESS OPPORTUNITIES” for our employees and make it possible to have “CAREERS NEAR HOME”.
ACCOUNTING OFFICERS (Various SM Cinema Branches)
RESPONSIBILITIES:
The Accounting Officer reports directly to the Accounting Manager with main responsibility for general accounting functions including but not limited to: reviewing accounting and general ledger entries, checking accuracy and compliance with established rules and accounting principles, preparing financial statements, management accounts and statistical/ tax reports and supervising the work of the accounting assistants.
REQUIREMENTS:
- Candidates must possess at least a Bachelor’s/College Degree in Accountancy preferably from a reputable university.
- Must be a Certified Public Accountant (CPA).
- With at least 2 years of work experience preferably in a supervisory position. CPA with at least 1 year of related work experience may also be considered.
- Must be highly analytical, motivated, goal oriented and can work with minimum supervision.
With strong commitment to customer satisfaction and can work under pressure.
- Applicants should be Filipino citizens or hold relevant residence status.
- This is a full-time position and requires the applicant’s willingness to report for work from Monday to Saturday at various SM Cinema Branches.
Visit us at www.smcinema.com for more details about our company.
From its simple beginnings, SM is now a giant Group of Companies committed to the highest level of talent, service and expertise in the Retail, Merchandising and Shopping Center business. From a shoe store, SM ventured to other areas, focusing on complimentary business and creating a synergistic structure that will strengthen the different companies in various fields. SM has been named one of Asia’s Most Admired Companies in surveys undertaken by the prestigious Asian Business Review. It has been honoured as the Best Philippine Company for Strategy and Management by Asia Money as well as the Best Managed Company in the Philippines by the UK-based Euro Money Magazine.
SM Supermalls is the largest chain of shopping malls in the Philippines, and is the acknowledged trendsetter and innovator in the shopping center, leisure and entertainment scene in the country. Currently, SM Supermalls, has 29 malls located in strategic locations all over the country. In addition to the newly opened SM City Bacolod, 2 new malls will be opened this year: SM Taytay (October 2007) and SM Muntinlupa (November 2007). In 2008, there will be 5 more new malls: SM Marikina, SM Baliuag (Bulacan), SM Rosales (Pangasinan), SM Nagtahan (Manila) and SM Vito Cruz (Manila). Concomitant with our expansion and growth, is our need for dynamic and competitive professionals to take on the responsibility of running our malls, cinemas, bowling centers, ice skating rinks, food court, amusement centers, trade halls, convention center, IMAX, and Science Discovery Center.
We provide “ENDLESS OPPORTUNITIES” for our employees and make it possible to have “CAREERS NEAR HOME”.
SALES OFFICERS (SM Cinemas/IMAX/Director’s Club)
RESPONSIBILITIES:
- The Sales Officers are responsible to achieve the sales plan of his/her area
- He/She shall generate new accounts as well as provide good customer relations to keep the existing clients
- Likewise, he/she shall coordinate with the other officers to ensure delivery of service and commitments to clients.
- The Sales Officers reports to the Sales Manager, and together, are expected to conceptualize plans and activities that will enhance the product and generate more sales.
REQUIREMENTS:
- Candidates must possess at least a Bachelor’s/College Degree, preferably from a reputable university.
- With at least two (2) years of related work experience, preferably in QUOTA-based Sales gained from a reputable company.
- Must have a pleasing personality, conversant in English, confident, smart and sensitive to market trends.
- Applicants should be Filipino citizens or hold relevant residence status.
This is a full-time position and requires the applicant’s willingness to report for work from Monday to Saturday at the SM Corporate offices, Mall of Asia Complex, Pasay City. Field works/official business travels may be required from time to time.
Visit us at www.smcinema.com for more details about our company.
From its simple beginnings, SM is now a giant Group of Companies committed to the highest level of talent, service and expertise in the Retail, Merchandising and Shopping Center business. From a shoe store, SM ventured to other areas, focusing on complimentary business and creating a synergistic structure that will strengthen the different companies in various fields. SM has been named one of Asia’s Most Admired Companies in surveys undertaken by the prestigious Asian Business Review. It has been honoured as the Best Philippine Company for Strategy and Management by Asia Money as well as the Best Managed Company in the Philippines by the UK-based Euro Money Magazine.
SM Supermalls is the largest chain of shopping malls in the Philippines, and is the acknowledged trendsetter and innovator in the shopping center, leisure and entertainment scene in the country. Currently, SM Supermalls, has 29 malls located in strategic locations all over the country. In addition to the newly opened SM City Bacolod, 2 new malls will be opened this year: SM Taytay (October 2007) and SM Muntinlupa (November 2007). In 2008, there will be 5 more new malls: SM Marikina, SM Baliuag (Bulacan), SM Rosales (Pangasinan), SM Nagtahan (Manila) and SM Vito Cruz (Manila). Concomitant with our expansion and growth, is our need for dynamic and competitive professionals to take on the responsibility of running our malls, cinemas, bowling centers, ice skating rinks, food court, amusement centers, trade halls, convention center, IMAX, and Science Discovery Center.
We provide “ENDLESS OPPORTUNITIES” for our employees and make it possible to have “CAREERS NEAR HOME”.
ASSISTANT THEATER MANAGER (Various SM Cinema Branches)
RESPONSIBILITIES:
The Assistant Theater Manager is responsible for providing support in the branch’s operational concerns through efficient property management and development, customer service and marketing activities.
REQUIREMENTS:
- Candidate must possess at least a Bachelor’s/College Degree preferably in Business Administration/Management/ Property Development/Real Estate Management / Marketing/other related courses from reputable colleges/universities.
- Must have at least 1 year of managerial experience preferably gained from customer service oriented industries.
- Must have a strong commitment to customer satisfaction; high attributes of initiative, leadership and tenacity; keen on details and with good sense of judgment;
- Candidates with pleasing personality, conversant in English, confident, smart and with maturity to handle pressures will be given priority.
- Applicants should be Filipino citizens or hold relevant residence status.
- This is a full-time position and applicants must be capable of working on Saturdays, Sundays and holidays; and able to withstand pressure and shifting work schedule.
- Applicants must be willing to report for work regularly at various SM Cinema branches.
Visit us at www.smcinema.com for more details about our company.
Warehouseman
(National Capital Reg – MANILA Job, KALOOKAN, VALENZUELA AND MALABON)
Responsibilities:
The position is responsible in stock management activities i.e. receiving, issuance, inventory and supervision.
Requirements:
- Male, 28-35 years old.
- Candidate must possess a Bachelor’s/College Degree in Others or equivalent
- Preferably 4-6 Yrs Experienced Employees specializing in Purchasing/Inventory/Material & – Warehouse Management or equivalent
- Computer literate
- Must be physically fit and able to carry heavy loads.
- Hardworking, trustworthy, systematic and organized
