Helpdesk Analyst Vacancy
Role:
1. Develop and maintain working knowledge of company’s testing systems and software
2. Provide first and second-level support for technical problems submitted by company’s testing centers via all forms of communication modes, including phone, fax, email and internet chat.
3. Accurately record all activities undertaken by creating Magic tickets in the Magic Service Desk call tracking system.
4. Escalate and monitor Magic tickets to appropriate Magic groups or users as required, and follow up accordingly.
5. Ensure all problems are resolved in accordance with metrics, or escalated to management.
6. To identify problem patterns, and make recommendations as to suggested resolutions.
Remuneration:
RM2000 – RM3500
Requirements:
1. Candidate must possess at least a Diploma/ Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
2. Minimum of 2 years of experience in a technical and/or help desk support capacity.
3. Good knowledge of hardware and software used across a variety of platforms.
4. Sound working knowledge of networks – particularly Novell and Windows 2000.
5. Familiarity with data communications, Internet protocols and modems.
5. Able to read and interpret documents such as operating instructions and procedure manuals etc.
6. Must have effective oral and written communication skills in local language and English.
7. A+ or Microsoft Certified Professional certification will be added advantage.
8. Fresh graduates are encourage to apply Continue reading…
BlueChip Internet Cafe is a fastly growing cybercafe offering its customers a unique experience of browsing the internet in an elegant ambience and with state-of-the-art technologies & systems.
We are currently on the look out for a full-time internet cafe administrator for our Orchard centre:
Responsibilities:
Manage the services provided the internet cafe end-to-end. Services include customer service, administration of workstations, billing & periodic reporting. You will also be responsible to upsell ad-hoc products & services and contribute in promoting business in the locality where placed.
Requirements:
- At least “O” Level and above
- Have a strong passion about the internet & computers
- Must be a computer literate / internet savvy have good knowledge in the below applications:
o Internet Explorer or Firefox or Mozilla
o Messenger (Yahoo, GTalk, Skype or MSN)
o Microsoft Office (Word, Excel, Outlook and Powerpoint)
- Basic troubleshooting experience of Computer Peripherals, Operating System & Software errors, cafe electrical appliances is definite advantage
- Handling Gaming systems / software would be plus Continue reading…
We have the following positions in Singapore.
SAP FICO ,SD & MM Consultants
Required Skills:
Need at least 2 to 3 cycle of implementation experience in their respective modules
SAP helpdesk Consultant
Responsibilities
- Ensure KPIs are met. Namely customer retention; customer review & service level agreement (SLA); revenue growth; profit margin.
- Work closely with business development managers to ensure that service support and delivery is at the very best to the customer satisfaction
- Provide single point of contact for all information relating to issues, where relevant to customers and consultants
- Verify or reassign issue priority and allocate to appropriate resource
- Ensure consultants resolve issue within SLA & update issues as appropriate in a timely manner
- Ensure issues resolved contain in-depth knowledge base
- Ensure priority 1 phone calls are answered at all times and appropriate resource is available to meet this
- Provide level 1 and 2 support to customers Continue reading…
We are currently looking for hiring project coordinator as part of our Enterprise Consulting Practice in Singapore .
JD for project coordinator:
Support Project Management activities :-Tracks the progress of project, tracks risk identitifcation and mitigation activities, produce project report on weekly basis and review potential risk and highlight potential issue, track project costs and monitor escalation activities and analyse execution plan and act as compass administrator.
I’m looking for candidate with at least 3 year working experience, min of diploma holder in mechatronics/electronics/IT application system and project management experience is preferred as well as Microsoft project plan experience
Continue reading…
We are currently looking for hiring Application Developer as part of our Enterprise Consulting Practice in Singapore .
Position Application Developer (Java)
Requirements:
- We are looking for candidates from diverse cultures.
Job description
Product Modeling position encompasses development of System X sales configurator, particularly in enforcing engineering rules both on the server and solution level. Candidates will initially be involved in delivering new server models and maintaining the existing ones and possibly move on to the development of the configurator framework. Strong understanding of Object Oriented Design and ability to write SQL script is required. Good understanding of computer hardware products will be an added advantage. Qualified individuals must be self directed, organized, fast at picking up new knowledge and concepts. Candidates should also be flexible in term of working hours due to the need to communicate with the US team.
Continue reading…
We are currently looking for hiring Technical Marketing Engineer – Career/Expert as part of our Enterprise Consulting Practice in Singapore .
Technical Marketing Engineer – Career/Expert
Job Description
- Define new products, including determination of specifications, and their importance vs competitors offerings
- Drive new product adoption by creating reference design, and provide technical support.
- Create and maintain product documentation, including datasheet and application notes
- Contribute to long term product roadmaps through researching current solutions and emerging technologies in key markets space.
- Deliver new product sales training to distributors, and sales personnel
- Publish technical articles in leading industry publications
Continue reading…
We are looking for Web Designers with at least 2 years and above experience in related field for our clients in Singapore.
Kindly forward your latest profile with following details
1)Present & Expected Salary
2)Visa Status in Singapore
3)Notice Period
4)Last Interview Attended (Company Name) Continue reading…
We are looking for JAVA / DOTNET Professionals with atleast 2 years and above experience in related field for our clients in Singapore.
Kindly forward your latest profile with following details
1)Present & Expected Salary
2)Visa Status in Singapore
3)Notice Period
4)Last Interview Attended (Company Name) Continue reading…
Aspire IT is currently looking for Multilingual agents. Please see below requirements:
- Open to incoming 3rd year undergraduates
- Must be fluent in both English & the second language
- For foreigners, must be holder of either work permit or tourist visa (client will assist in getting work permit). Student visa holders not acceptable
- Willing to work in midshift or graveyard shift
- Work will either be in contact center or HR/procurement delivery. No specific work experience is required. Hiring is based on language proficiency only
- Willing to work in Libis, Quezon City Continue reading…
Lotus notes Consultant who has good experience in Lotus Notes Domain, Notes Development and preferably having knowledge of DOT NET for Migration.
uration: 6 months contract with possibility of extension
Location: Singapore
Interview: Face to Face In Singapore
Client: MNC
Continue reading…