IT - Client Technical Support (Pasir Gudang)
- March 9th, 2009
- Posted in Information Technology, Malaysia Jobs, Senior Executive
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Home » IT - Client Technical Support (Pasir Gudang)
Our company is an IT financing solution company that specializes in funding a combination of new and pre-owned IT equipment. This is an extremely affordable solution to implement an adequate and consistent IT infrastructure throughout our client’s organisation. Typical clients are financial and technological savvy companies who are looking for cost savings by utilizing the right level of technology. We are currently looking for highly motivated & dedicated candidates to fill the following position.
IT - ClientTechnical Support (Pasir Gudang)
Job Description:
- To provide effective and efficient technical support to end users via a telephone helpdesk service. The support covers both IT hardware and software resolution over the telephone and to log all calls.
- The support executive will provide 1st level on-site support on IT related problems (e.g., Email & Virus Issues, Laptop, PCs, Printers, Scanners and Network Connectivity issue), including logging and closing the work order(s).
- Configuration and deployment of desktop, laptops, Printer and etc, hardware peripherals and/or software for multiple users and locations.
- Perform hands-on IT hardware & software maintenance support, troubleshooting, monitoring, and resolving desktop PC issues on customer site.
- Follow up and ensure closure of outstanding issues/incidents within stipulated Service Level Agreements (SLAs).
Job Requirements:
- Candidate must possess at least a Degree or Advanced/Higher/Graduate Diploma in Computer Science/Engineering/ Information Technology studies Computer Science/Information Technology or related fields with min 2 years of relevant technical working experience.
- The candidate must demonstrate his ability to perform 1st & 2nd level troubleshooting on IT hardware & software in a large and fast paced user environment with knowledge of PC/Workstation, notebooks, associated hardware and components.
- Familiarity with Windows 2000 & XP platform with good troubleshooting skills and knowledge of Windows OS, MS Office, networking, email applications and hardware issues are essential
- Knowledge in migration and configuration of Operating Systems;
- Knowledge in IT infrastructure such as Network, VPN, Server etc will be an added advantage;
- Strong interpersonal skills & a customer oriented mindset are required
- Good communications skills, ability to speak, read and write well in English is essential.
- Applicants should be Malaysian citizens or hold relevant residence status.
Please send your resume with expected salary and date available to carlitoz@rocketmail.com
Tags: johor baru, Malaysia IT Jobs, pasir gudang vacancy.N.B. Please mention FindAsianJobs.com in your application letter. Thank You.
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