Helpdesk Analyst Vacancy Plaza Sentral KL
- March 29th, 2010
- Posted in Information Technology, Jawatan Kosong, Kerja Kosong, Malaysia Jobs, Senior Executive
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Our clients are seeking for dynamic individuals to join their expansion and grow together to achieve greater heights. Are you the right candidate for this job?
Helpdesk Analyst (Level 1)
MYR 3500 (Max)
(Kuala Lumpur – Plaza Sentral & Jln Sultan Ismail)
Responsibilities:
- Answers calls within stated time guidelines.
- Analysis and interprets client inquiries to ascertain and solve issue.
- Provides accurate and creative solutions to client problems meeting all pre defined quality measurements.
- Escalates calls within stated guidelines.
- Provides information, advice or instruction in response to client inquiries.
- Provides a high degree of client satisfaction in all work undertaken.
- Receives and records client inquiries and processes paperwork/systems relevant to client queries.
- Liaises internally to enable client queries to be answered and problems solved.
Requirements:
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma or Professional Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
- At least 1 year(s) of working experience in the related field is required for this position.
- Preferably Junior Executives specializing in Technical & Helpdesk Support or equivalent.
- Ability to work on shift environment is mandatory
- 20 Full-Time positions available.
- Fresh graduates are encourage to apply.
- Applicants should be Malaysian citizens or hold relevant residence status.
If you interested, kindly email your resume to talent@serimahligai.com
Tags: Helpdesk Analyst, kl vacancy, plaza central.N.B. Please mention FindAsianJobs.com in your application letter. Thank You.
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