Helpdesk Analyst Vacancy
- September 16th, 2009
- Posted in Information Technology, Jawatan Kosong, Kerja Kosong, Malaysia Jobs, Senior Executive
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Home » Helpdesk Analyst Vacancy
Helpdesk Analyst Vacancy
Role:
1. Develop and maintain working knowledge of company’s testing systems and software
2. Provide first and second-level support for technical problems submitted by company’s testing centers via all forms of communication modes, including phone, fax, email and internet chat.
3. Accurately record all activities undertaken by creating Magic tickets in the Magic Service Desk call tracking system.
4. Escalate and monitor Magic tickets to appropriate Magic groups or users as required, and follow up accordingly.
5. Ensure all problems are resolved in accordance with metrics, or escalated to management.
6. To identify problem patterns, and make recommendations as to suggested resolutions.
Remuneration:
RM2000 – RM3500
Requirements:
1. Candidate must possess at least a Diploma/ Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
2. Minimum of 2 years of experience in a technical and/or help desk support capacity.
3. Good knowledge of hardware and software used across a variety of platforms.
4. Sound working knowledge of networks – particularly Novell and Windows 2000.
5. Familiarity with data communications, Internet protocols and modems.
5. Able to read and interpret documents such as operating instructions and procedure manuals etc.
6. Must have effective oral and written communication skills in local language and English.
7. A+ or Microsoft Certified Professional certification will be added advantage.
8. Fresh graduates are encourage to apply
Contact Person:
email your resume to norita@serimahligai.com or call 03-2282 5392
N.B. Please mention FindAsianJobs.com in your application letter. Thank You.
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