Call Centre Executives
- April 6th, 2009
- Posted in Information Technology, Senior Executive, Singapore Jobs
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Home » Call Centre Executives
Dicetek (Sing) Pte Ltd. is looking for dynamic and committed individuals who are prepared to join the growing demands of our client. With regards to this, our major client in Singapore has urgent needs for Call Centre Executives for IT Infrastructure for a 1 year renewable contract. Please see the details below:
Responsibilities:
- Handles request through call, email, fax and direct input by end user into the call logging system.
- Performs call logging, diagnosis and resolution at first call, routing or escalation to Level 2 for action, monitoring through to resolution and call closure
- Assist Call Centre team lead in creation of Call Centre Guides and Standard Operating Procedures.
- Proactively suggest/deliver creative solutions to assist users in daily operations through compiling of self help guides, FAQs, and links to external websites
- Assist Desk side support during fluctuation of activities e.g. New PC deployments.
- Assist with request for presentation setup e.g. Group Management Meeting
- Understanding of Call Centre roles and underlying processes in IT infrastructure
Requirements:
- Industrial Technician Certificate/Diploma in IT
- Experienced in Call Centre and using Remote Desktop Management tools
- Good communication skills
- Knowledge in MS Office suite of applications especially MS Outlook
- Knowledge in CStar and/or Mandarin would be an advantage
If you are interested in the above position, please send your updated CV/resume in WORD format to: edryan@diceteksing.com
In sending your application, please indicate the position you are applying for and include the following details:
1. Years of relevant experience in the following:
- Call Centre Environment
- Remote Desktop Management Tools
- MS Office Suite
- MS Outlook
- CStar
2. Last drawn/current salary
3. Expected Salary
4. Availability
5. Visa status in Singapore (if PR, please mention complete date when PR was received)
I hope to receive your immediate and positive response.
Also, may I request you to please inform your friends, colleagues or anyone you know about these opportunities and kindly have this ad posted in your egroups. I would really appreciate your posting assistance.
Tags: Call Centre Executives, singapore call centre jobs.N.B. Please mention FindAsianJobs.com in your application letter. Thank You.
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