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Telephone Supervisor

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At InterContinental Hotels Group, we own, operate and franchise more than 3500 hotels, offering close to half a million guest rooms in nearly 100 countries. By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired and successful hotel company the world over.

Holiday Inn Atrium Singapore is a spectacular 27 storey atrium style hotel strategically located at the crossroad of Outram and Havelock Roads. It is just a short drive from Shenton Way financial centre, fascinating Chinatown and the fashionable Orchard Road shopping belt. Across from the hotel is the island’s renowned Singapore River where entertainment spots bring vibrancy to the nightlife at Clarke Quay and Boat Quay.

The Holiday Inn Atrium Singapore with 3 Food & Beverage outlets serving local and oriental delights, mainly Melting Pot Cafe which has a style reminiscent of the coffee shops of old Singapore, all day dinning featuring an extensive daily buffet for breakfast, lunch and dinner, a la carte options offers the best of Western and Local Asian delights; Xin Cuisine Chinese Restaurant is set in classic decor inspired by the grand Shanghainese mansions of the 1920’s, renowned for its authentic cantonese cuisine, dim sum specialities and fresh seafood presented by its team of Hong Kong chefs; Lobby Lounge is a relaxed hangout joint for house guest and patrons.

Telephone Supervisor
(Singapore)

Responsibilities:
- Directs, supervises and coordinates the activities in Telephone department
- Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services
- Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions.
- Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions
- Establishes and maintains effective employee relations
- Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly
- Ensures all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed
- Maintains up to date list of all telecommunication equipment
- Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report
- Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel System Manager
- Prepares efficient work schedule for Telephone staff, arranging holidays, vacation, taking occupancy and forecasts and any large group movements into consideration

Requirements:
- Min. 3 – 4 years of relevant experience with min. ‘O’ Level
- Good command of spoken and written English
- Able to work independently and meet deadlines
- Good interpersonal and communication skills
- Proficient in MS office application
- Able to start immediately would be an added advantage
Interested applicants, kindly send your resume and recent photograph, with current and expected salary to:

Human Resources Department
HOLIDAY INN ATRIUM SINGAPORE
317 Outram Road
Singapore 169075

Fax: 67379533
email: nelson.ho@hiatrium.com

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