SAP FICO ,SD & MM Consultants Singapore Vacancy
- September 15th, 2009
- Posted in Information Technology, Singapore Jobs, Top Executives
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Home » SAP FICO ,SD & MM Consultants Singapore Vacancy
We have the following positions in Singapore.
SAP FICO ,SD & MM Consultants
Required Skills:
Need at least 2 to 3 cycle of implementation experience in their respective modules
SAP helpdesk Consultant
Responsibilities
- Ensure KPIs are met. Namely customer retention; customer review & service level agreement (SLA); revenue growth; profit margin.
- Work closely with business development managers to ensure that service support and delivery is at the very best to the customer satisfaction
- Provide single point of contact for all information relating to issues, where relevant to customers and consultants
- Verify or reassign issue priority and allocate to appropriate resource
- Ensure consultants resolve issue within SLA & update issues as appropriate in a timely manner
- Ensure issues resolved contain in-depth knowledge base
- Ensure priority 1 phone calls are answered at all times and appropriate resource is available to meet this
- Provide level 1 and 2 support to customers
- Ensure issues are passed correctly and officially to appropriate consultant
- Ensure logged issues have all relevant information populated before allocating issues
- Ensure resources, consumables and hardware are available as appropriate
- Ensure that sensitive data is kept secured
- Ensure helpdesk system is available for customers and consultants to log and manage issues
- Ensure monthly statistical reporting are available for customers
Send your updated resumes to roja@itcan.biz if you are interested.
Tags: it consultant singapore, SAP vacancy singapore, Singapore Vacancy.N.B. Please mention FindAsianJobs.com in your application letter. Thank You.
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